Information technology management and engineering services since 1991.

           
Charles L. Banning Engagements - Process Analysis and Improvement
ACNielsen (1999 - 2001)
  • Enterprise Architecture Group Process Implementation and Alignment
Ameritech (1996)
  • Billing Solutions Production Data Management Group Business Process Design, Metrics and Transition Roadmap
Amoco Corp. (1996 - 1998)
  • Global I/T Shared Services Organization, Current State Assessment of APQC Alignment
  • Global I/T Shared Services Process Definition and Transition Facilitation
  • Global I/T Shared Services Organizational Realignment to Process Management Model
  • Global I/T Shared Services Order Fulfillment Process Model and Implementation Roadmap
  • Continuous Improvement Monitoring Process
  • Continuous Improvement Program Implementation Coaching
AT&T (1993 - 1995)
  • International CIO – Strategic Long-range Planning Process
EarthLink (2003 - 2004)
  • Production Improvement Program (including ITIL Alignment)
Key Bank (1994 - 1995)
  • Development Group Alignment and Governance Model to Support Merged Organizations
McDonald's Corp. (1991 - 2000, 2005)
  • I/T Business Process Alignment and Process Area Organizational Design and Transition Management
  • I/T-wide Continuous Improvement Program Implementation
  • I/T Help Desk Reengineering
    Operations Groups Process-based Reorganization, Transition Plan, and Implementation Coaching
  • Store Systems Product Integration Program Audit and Remediation Recommendations
  • Global Retail Technology Strategy and Governance Processes

MoneyGram, International (2005 - 2006)

  • Enterprise Architecture and I/T Governance Program
  • Quality Management Program Implementation for Infrastructure Engineering and Operations
    (including ITIL Alignment)
WellPoint Health Networks (2000 - 2002)
  • Design and Implementation Coaching for Enterprise Architecture Organization and Technology COE
  • Data Center/Technical Services Current State Process Analysis
  • Data Center Integration, California and Georgia –Part I, Support Services Organizations
  • Strategic Enterprise Architecture Group Process Design and Staffing
  • Data Center/Technical Services Order Fulfillment Process
  • Data Center/Technical Services Continuous Improvement Program Implementation
Waste Management (1993)
  • I/T Process Assessment for Integration of Chemical Waste Division I/T into Corporate Services

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TAM Group, Inc. © 1997 - 2008